Is your site secure?
Yes. This site is 100% secure. First, this site is hosted on an HTTPS server (the green padlock to the left of the URL confirms this). Second, for payment, we use PayPal and Stripe, two leading online payment services.
How can I pay for my order?
We accept payment via PayPal or directly by credit card through Stripe.
My promo code isn't working — what should I do?
If your promo code isn't working, please contact us at support@UnicornFloats.com. We'll get back to you as soon as possible to resolve the issue.
Do you ship outside the US?
This depends on the products selected:
Items are missing from my order — why?
We work with different suppliers depending on the product. If you order several items from our store, they may arrive a few days apart.
What is UnicornFloats.com's policy if my package is not delivered?
Full refund if delivery is delayed by 30 days or more.
My items arrived damaged — what should I do?
We're here to help with any return requests. If your items arrived damaged, please send us photos at support@UnicornFloats.com. Depending on the damage, a replacement package can be shipped within 48 hours.
How do I cancel my order?
Please contact us at support@UnicornFloats.com as soon as possible if you need to cancel your order.
What are the estimated delivery times?
1) Express delivery available and selected
When express delivery is available, items are delivered within 1 to 4 business days after payment is received.
Express delivery for some of our products is handled through Amazon's logistics network. Our best-selling products ship from their warehouses, ensuring fast and reliable delivery as well as a hassle-free return process.
2) Express delivery not available
When express delivery is not available, orders are fulfilled directly by our suppliers:
Free standard shipping on orders over $79 (10 to 15 business days) to the United States, Canada, the United Kingdom, France and Monaco. For all other destinations, shipping is charged regardless of the order amount. Faster shipping options remain paid in every case.
3) Split delivery
This applies when your cart contains both express delivery items and premium tracked delivery items.
In this case, your packages will arrive separately with different delivery timeframes:
Why isn't my package tracking working?
If your tracking isn't showing any updates, it simply means your package hasn't arrived in the destination country yet. Tracking only activates once the package clears customs and enters the destination country. All tracking numbers are valid — you may just need to wait 5 to 12 business days before tracking becomes active.
You can also track your order using our personalized tracking page:
https://www.UnicornFloats.com/apps/trackingmore
What is your exchange and return policy?
Returns are accepted within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.
For full details, please refer to our "Refund Policy" page linked at the bottom of our homepage.
How are customer reviews collected?
How can I get in touch?
For any questions, feel free to fill out the form on our Contact page or reach us directly at support@UnicornFloats.com.
Secure Payment
We entrust the management of our online payments to Stripe & Paypal, which are 100% secure.
English Support
A dedicated Support team to answer all your questions.
Money-back guarantee
Satisfaction or Your Money Back Guarantee for 14 days after receipt of items.
Tracked Delivery
Track your items to know their delivery status at any time.
