Refund policy

Return & Refund Policy

Last updated: April 2026

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

Unused and in the same condition as when you received it
In its original packaging
Accompanied by the receipt or proof of purchase

Items that are inflated, used, or damaged by the customer cannot be returned.

How to Start a Return

To initiate a return, please contact us at support@unicornfloats.com with your order number and the reason for your return. We will provide you with return instructions and the return address.

Please do not send your purchase back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check your bank account, then contact your credit card company. If you've done all of this and still have not received your refund, please contact us at support@unicornfloats.com.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at support@unicornfloats.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Contact Us

For any questions about returns and refunds, contact us at support@unicornfloats.com.